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Ametnes Odoo Password Reset Guide#

Table of Contents#

  1. Overview
  2. Administrator: Sending Password Reset Instructions
  3. User: Self-Service Password Reset
  4. Using the Password Reset Link
  5. Best Practices

Overview#

Password reset functionality in Odoo allows both administrators and users to securely reset forgotten passwords. This guide covers two main scenarios:

  • Administrator-initiated: Admins can send reset instructions to any user

  • User-initiated: Users can request password resets themselves

Prerequisites:

  • Valid Odoo user account

  • Administrator access (for admin functions)

  • Access to email account associated with Odoo user

Administrator: Sending Password Reset Instructions#

Step 1: Navigate to User Management#

  1. Log in to Odoo with administrator privileges
  2. Go to Settings → Users & Companies → Users
  3. The Users list view will display all system users

Password

Step 2: Select the Target User#

  1. Locate the user who needs a password reset using one of these methods:
  2. Search: Use the search bar to find the user by name or email
  3. Filter: Apply filters to narrow down the user list

  4. Browse: Scroll through the user list manually

  5. Click on the user's name to open their profile

Step 3: Send Reset Instructions#

  1. In the user's profile page, click the Action button at the top
  2. Select Send Password Reset Instructions
  3. Confirm the action when prompted

Password

Step 4: Confirmation#

  • A success notification will appear confirming that reset instructions have been sent
  • The user will receive an email with a secure reset link
  • The reset link is valid for 24 hours

Note: Ensure your Odoo system has proper email configuration for delivery to work correctly.

User: Self-Service Password Reset#

Step 1: Access the Reset Option#

  1. Navigate to your Odoo login page
  2. Click the Reset Password link below the login form

Password

Step 2: Enter Your Email Address#

  1. Enter the email address associated with your Odoo account
  2. Click Reset Password

Password

Email: [your-email@domain.com]
[Reset Password Button]

Step 3: Check Your Email#

  1. You'll see a confirmation message that instructions have been sent

  2. Check your email inbox (and spam folder) for the reset email

  3. The email will arrive within a few minutes

Step 1: Open the Reset Email#

The password reset email contains: - Subject: "Password reset for [Your Name]"

  • Secure reset link (valid for 24 hours)

  • Instructions for completing the reset

  1. Click the Reset Password button or link in the email

  2. You'll be redirected to a secure Odoo page

  3. The link can only be used once

Step 3: Set Your New Password#

  1. Enter your new password in the New Password field

  2. Confirm the password in the Confirm New Password field

  3. Click Change Password

Password Requirements:

  • Minimum 8 characters

  • Mix of uppercase and lowercase letters

  • Include numbers and special characters

  • Avoid common words or personal information

Step 4: Automatic Login#

After successfully changing your password:

  • You'll be automatically logged into your Odoo account

  • Your old password is immediately invalidated

  • All active sessions are terminated for security

Best Practices#

For Users#

  • Use strong passwords: Combine letters, numbers, and special characters

  • Don't share reset links: These are personal and security-sensitive

  • Act quickly: Reset links expire after 24 hours

  • Keep credentials secure: Store passwords in a secure password manager

For Administrators#

  • Verify user identity before sending reset instructions
  • Monitor reset requests for unusual activity
  • Educate users about password security
  • Regular audits of user access and password policies

Security Considerations#

  • Reset links are single-use only
  • Links expire automatically after 24 hours
  • All active user sessions are terminated upon password change
  • Email notifications are sent for all password changes

Troubleshooting#

Common Issues and Solutions#

Reset Email Not Received#

Problem: User doesn't receive the password reset email

Solutions:

  1. Check spam folder: Reset emails may be filtered as spam

  2. Verify email address: Ensure the correct email is associated with the user account

  3. Wait 5-10 minutes: Email delivery may be delayed

  4. Contact administrator: Admin can verify email settings and resend

Problem: "This link has expired" message appears

Solutions:

  1. Request new reset: Use the self-service option to get a fresh link

  2. Contact administrator: Admin can send new reset instructions

  3. Check timestamp: Ensure you're using the most recent email

Problem: "This link has already been used" message

Solutions: 1. Try logging in: Your password may have already been changed

  1. Request new reset: If you still can't access your account

  2. Contact support: Administrator assistance may be required

Email Configuration Issues (Administrators)#

Problem: Reset emails aren't being sent from the system

Solutions:

  1. Check email settings: Settings → Technical → Email → Outgoing Mail Servers

  2. Test email configuration: Send a test email to verify setup

  3. Review server logs: Check for email delivery errors

  4. Contact IT support: For mail server configuration issues

System Configuration#

Administrator Setup Requirements#

Email Server Configuration#

Ensure your Odoo system has proper email configuration:

  1. Go to Settings → Technical → Email → Outgoing Mail Servers
  2. Configure SMTP settings: 
    SMTP Server: your-smtp-server.com
SMTP Port: 587 (or 465 for SSL)
Connection Security: TLS/SSL
Username: your-smtp-username
Password: your-smtp-password

User Email Verification#

Regularly verify that user email addresses are:

  • Current and valid

  • Accessible by the user

  • Not shared between multiple users

  • Properly formatted